Question 1

How do I create a PHPVIP account?

Accepted Answer

Tap the Register button, enter your mobile number or email address, choose a strong password, and complete the short OTP verification. The whole process takes under two minutes. You must be 21 or older to register.

Question 2

What documents do I need for KYC verification?

Accepted Answer

A valid government-issued Philippine ID is enough — UMID, PhilSys, driver's licence, or passport all work. Upload clear photos of the front and back, then wait for email confirmation (usually under 24 hours).

Question 3

Can I deposit using GCash?

Accepted Answer

Yes. Select GCash on the deposit screen, enter the amount in Philippine pesos, and complete the payment in the GCash app. Funds appear in your PHPVIP wallet almost instantly.

Question 4

Does PHPVIP accept Maya and other e-wallets?

Accepted Answer

We accept GCash, Maya, and GoTyme for deposits and withdrawals, plus InstaPay and QRPh for bank transfers. All transactions are in Philippine pesos (₱).

Question 5

How long do withdrawals take?

Accepted Answer

Once your KYC is verified, most withdrawals to GCash or Maya are processed in minutes. In peak periods it may take up to 24 hours, but that's the exception rather than the rule.

Question 6

Is there a minimum deposit or withdrawal amount?

Accepted Answer

Yes — minimums vary by payment method and are shown at checkout. Check the Payments page for the latest limits before transacting.

Question 7

What does the welcome bonus wagering requirement mean?

Accepted Answer

Wagering requirement (or rollover) is the number of times you must bet the bonus amount before you can withdraw winnings derived from it. For example, a ₱500 bonus with a 20x requirement means you play through ₱10,000 in total bets before the bonus converts to withdrawable cash.

Question 8

Are PHPVIP's bonuses real?

Accepted Answer

Yes, but bonuses are entertainment tools — they extend your playtime, not guaranteed income. Always read the terms and conditions, especially wagering requirements and game contribution rates, before claiming any offer.

Question 9

What is RTP and does it mean I will win?

Accepted Answer

Return-to-Player (RTP) is the theoretical percentage a game pays back over millions of rounds — for example, 97% RTP means ₱97 returned for every ₱100 wagered on average. RTP never guarantees a win in any single session; every outcome is random.

Question 10

Are PHPVIP's games fair?

Accepted Answer

Every game is powered by a certified Random Number Generator (RNG) and independently audited. Outcomes cannot be predicted or manipulated — not by players and not by us.

Question 11

What tools are available if I need to control my gambling?

Accepted Answer

You can set deposit limits, loss limits, and session time reminders from your account settings. We also offer cooling-off periods and permanent self-exclusion. Our support team can activate any of these at any time, day or night.

Question 12

Where can I get help if gambling is becoming a problem?

Accepted Answer

Call the NCMH crisis hotline at 1553 — it is free, confidential, and available 24/7. You can also reach our responsible gaming team via live chat and we'll help you activate self-exclusion or find further support.

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